Commonly Asked Questions
The Info You’re After
What are the payment options?
We offer several options. You can pay on-line through the website at checkout, or in cash on delivery.
What is your return policy?
Returns must be delivered to our headquarters within a week of receiving the item, and must be sealed. Open items will not be accepted despite their condition.
Do you offer gift cards?
Yes, you can purchase gift cards for the desired amount through the website, however payment must be online.
What are your shipping rates?
Shipping starts at 50 EGP for Cairo & Giza. We deliver all over Egypt and your shipping rate adjusts when you input your governate. (Delivery times are guaranteed for Cairo & Giza residents, as well as all prepaid orders all across Egypt)
My Instax Camera is flashing an orange light, what does that mean?
Your instax is trying to tell you something. Try changing the batteries, if it is not out of film. If the issue persists, give us a call to arrange your visit to our service center.
Do you have an affiliate marketing program?
YES! Get ready to be a part of our Instax fam and enjoy many many benefits! Sign up from the toggle bar at the bottom of the screen.